Privacy Policy

1. Introduction

Novex Maintenance Ltd (“Novex”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Novex Maintenance Ltd is the data controller for all personal data collected via this website and related services.
Registered address:
14/2E Docklands Business Centre,
10–16 Tiller Road, London, E14 8PX
Telephone: 07475 287681
Email: admin@novex-maintenance.com

2. Personal Data We Collect

We may collect the following categories of data when you interact with us:

Contact details: name, email, phone number (for enquiries, bookings, and communications).

Service information: address, property type, requested services, job details.

Payment details: processed securely via third-party providers (we do not store card details).

Website usage data: cookies, IP address, browser type, and analytics information.

Correspondence: information you provide when contacting us by phone, email, or online form.

3. How We Use Your Data

We process your data to:

Provide and manage cleaning and facilities management services you request.

Send quotations, confirmations, invoices, and updates about your service.

Respond to enquiries and provide customer support.

Improve our website, services, and marketing performance.

Send relevant marketing materials (only with your consent).

Comply with legal, tax, or insurance obligations.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing:

Contract: to provide the services you request or enter into with us.

Consent: for optional marketing and communications.

Legitimate Interests: to improve operations, manage enquiries, ensure IT and network security, and maintain business records.

You may withdraw consent or object to processing at any time by contacting us.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and support our marketing efforts.

Types of Cookies We Use:
Type Purpose Examples / Providers
Essential Cookies Enable site functionality and security Session ID
Analytics Cookies Help us understand how visitors use our site Google Analytics (_ga, _gid)
Preference Cookies Remember user settings Language, layout
Marketing / Tracking Cookies Track interactions for remarketing HubSpot (hubspotutk)
Cookie Consent

When you first visit our site, you will see a cookie banner that allows you to accept or reject non-essential cookies.
You can adjust or withdraw your consent at any time via your browser settings.

For more information about cookies, visit www.allaboutcookies.org


6. Data Sharing

We do not sell your personal data.
We only share it with trusted third parties that help us deliver our services, including:

IT support and hosting providers

Payment processors (e.g., Stripe, PayPal)

Analytics and CRM tools (e.g., Google, HubSpot)

Legal, tax, or regulatory authorities where required by law

If we transfer data outside the UK or EEA, we ensure it is protected by appropriate safeguards (e.g., UK GDPR-approved mechanisms).

7. Data Retention

We keep personal data only for as long as necessary to:

Provide and manage your services

Comply with legal, accounting, or insurance obligations

Maintain customer relationship management records

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, access controls, and staff data protection training.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Request data portability

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Links to Other Websites

Our website may contain links to external websites or social media platforms. We are not responsible for their content, security, or privacy practices.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page, with an updated revision date.

12. Contact Us

If you have any questions or wish to exercise your data rights, please contact us at:

Novex Maintenance Ltd.
14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX
Telephone: 07475 287681
Email: admin@novex-maintenance.com